HOW WE HANDLE USER INFORMATION
The way personal details are collected and used in online platforms is a growing concern for many. Here, we’ll explain how Parimatch collects and applies user information, emphasizing our focus on clarity and safeguarding privacy.
To provide a full range of services, Parimatch (along with our team, suppliers, and, if needed, trusted partners or subcontractors) ensures the protection of users’ private details. Private details include anything that can identify someone—like their name, home address, phone number, or email. This information is gathered when a user signs up for an account or sends us a written request.
By engaging with any Parimatch service—whether browsing our site, asking a question, or starting the account setup process—users confirm they’ve reviewed and accepted our privacy terms related to sharing their details.
WHAT INFORMATION WE COLLECT AND HOW WE USE IT
Parimatch gathers user details for these key purposes:
- To set up and manage user accounts, enabling access to all available features and activities.
- To enhance our support team’s ability to handle questions and feedback through our online assistance hub.
- To meet legal requirements, such as verifying a user’s age during registration.
- To keep users updated on Parimatch’s latest offers, events, and rewards.
Beyond these core aims, we may also use user details—and share them with external partners or analysts working for us—for:
- Creating, maintaining, and overseeing user accounts.
- Ensuring smooth delivery of requested services and supporting lawful objectives.
- Verifying the accuracy of provided details, which might involve sharing them with third parties (e.g., age verification services or financial entities). These parties may retain a search record for their own verification needs.
- Compiling usage statistics about our services across all users.
- Tailoring marketing materials and updates for individual users.
- Notifying account holders of critical service changes, technical issues, or updates to our policies (including this one) via written messages.
- Addressing legal requests, adhering to regulations, or supporting relevant authorities when needed.
- Investigating potential misuse, fraud, or suspicious activity tied to our services.
- Reporting any suspected violations, including financial misconduct.
- Meeting other obligations outlined in our user agreements.
We won’t send users unsolicited promotions about third-party products or offers. For promotional purposes, we might use a user’s first name, username, or general location.
Calls with our support team are recorded for training and security reasons. If Parimatch’s business or a portion of it is sold or transferred (e.g., due to financial restructuring), user details may be included in that transfer.
If a user wishes us to stop using their information for these purposes, they should contact us promptly, and we’ll take steps to comply.
CHANGING YOUR INFORMATION
Users can update or remove their details anytime via the “My Account/Edit Profile” section (if available) or by reaching out to our support team, following Parimatch’s guidelines.